Our terms and conditions let you know what you can expect of us as well as more information on the services and products we offer. By using the services of Clapham Group you are entering into a contract with us and agreeing to be bound by the following terms and conditions. Terms and Conditions of Service
Our terms and conditions let you know what you can expect of us as well as more information on the services and products we offer. By using the services of Clapham Group you are entering into a contract with us and agreeing to be bound by the following terms and conditions.
Section A. Hourly rate and call-out services.
1.1 Ordering our services
Our contract with you, and your service order, is not legally binding until close of business (7.00pm) the day before our engineer or contractor is due to visit your premises (or 7.00pm on the Friday before a Monday visit). You may cancel your scheduled visit at any time up to this point without incurring any charges. Cancellations made after this time may incur an administrative charge of £50.00. If we are unable to fulfil your service visit we shall not be liable for any costs associated with our inability to fulfil your service visit.
1.2 Charging for our services
We accept card payments by Visa, Visa Debit, Mastercard, and Maestro. We also accept payment by cheque and in cash. All prices shown on this site are in UK pounds and exclude VAT unless otherwise stated.
The information contained within this site is checked for accuracy however on occasions an error may occur. Clapham Group will not be liable for any errors to service descriptions or prices, however we will endeavour to supply the service you require on a best endeavours basis.
1.3 Our service slots
We allocate 2 hour timeslots from Monday to Friday for your visit, and these are supplied on a first come, first served basis
Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will attempt telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time.
1.4 Missed Appointments
If you are unable to keep a service appointment please contact us to re-book the appointment on 0845 184 7132 . If you are out at the agreed appointment time and subsequently cancel your service order we may apply an administrative charge of £50.
1.5 Warranty
All of our services carry a three month warranty on parts and labour. If a problem recurs on a fault which we fixed or any fault occurs which directly relates to the work we carried out we will rectify the problem at our cost. If you ask us to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user error, user damage or because of something that you have done to cause the problem, we will levy a call out charge of £80.00 plus VAT.
1.6 Payments
All work is payable on completion. For outstanding payments refer to Section C.
Section B. Fixed rate and quotations
1.1 All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
1.2 Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.
1.3 Time frames are guidelines and although we will endeavour to complete the work in the time frame intimated, we can not be held responsible for extra time taken to due to unforeseen circumstances. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.
1.5 It is not normally necessary to remove radiators, but if their removal is requested, it can be done for an additional charge. This charge will also cover their subsequent replacement.
1.6 We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
1.7 All materials are charged at trade price + 30%.
1.8 Quotes are valid for 28 days from issue.
2 Damage and Complaints
It is the responsibility of the client:
To remove valuable and/or fragile items from the areas to be decorated.
To remove pictures and other wall-hangings.
To remove electrical goods.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk.
2.1 We are a reasonable company and are happy to do favours for our clients over and above our quotations. However, past experience has proved that we are liable for any favours. Therefore we ask the client to sign a waiver for each job performed absolving us of any responsibility for any work undertaken that is not written into the quote. i.e. If it is not in the quote it is not covered by Clapham Group.
2.3 Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
2.4 We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
2.5 We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property, you will be covered by our insurance for the full amount. However, spurious claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.
2.6 In the event of breakage or damage to the property Clapham Group Limited will notify the client immediately and set out steps to remedy the situation. The client must notify Clapham Group Limited, in writing within 24 hours of an alleged breakage or damage caused by our employees.
2.7 The client agrees to pay the invoice for work a maximum of 24 hours after completion of the project. In the event that the client is unhappy with the standard of workmanship, this must be submitted in writing within a maximum of 24 hours before the invoice is due. The client accepts that any complaints not received within the correct time frames, in writing will not be addressed and the client is liable for the full outstanding amount.
2.8 All materials purchased for, or on behalf of the client, remain the property of Clapham Group Limited until payment of the final invoice by the client to Clapham Group Limited. In the event of dispute, the client agrees to allow access to the property to a representative of Clapham Group to retrieve all materials that remain the property of the company.
2.9 Clapham Group is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client.
3 Quotation
The agreed final quote represents a written contract for the exact work to be completed.
Any agreement made verbally is not covered by the contract unless it has been written into said contract.
The agreement is made between Clapham Group Limited and the client. The client is identified as the name on the quotation.
Clapham Group will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client - except where the client has provided written permission that allows them to do so.
Once agreed the client is liable for the full price of the quote.
Please check your quotation carefully.
3.1 The quote written by Clapham Group for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.
3.2 The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
3.3 Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is specifically included in the estimate.
3.4 Irrespective of any insurance carried by Clapham Group Limited, the customer should inform his insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, the builder is not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by, the builder.
4 Privacy Policy
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will only be used for appropriate correspondence and not for any marketing purposes.
If you choose not to employ us, you can request that your details be deleted from our records. If you do employ us, your details will be retained on invoices and other correspondence. We take all reasonable precautions to safeguard electronic data.
5 Deposits
5.1 A deposit is required to cover material expenses.
5.2 All deposits must be made by telephone or internet payment unless agreed by Clapham Group.
5.3 Deposits are refundable at the discretion of Clapham Group Limited.
5.4 The acceptance of a deposit and the request to begin the project signifies a full acceptance and commitment to be bound by the Terms and Conditions.
6 Completion of the project
6.1 It is the client’s responsibility to make themselves available on the last day of the project for consultation, final snagging and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
6.2 Clapham Group is willing, at the request of the client, prior to agreement of the Terms and conditions to allow the client to retain the sum of 5% of the total invoice for 1 week. This is to cover circumstances beyond the control of either party, which may require a commitment from Clapham Group to return to the property for small repairs. The sum of 95% of the invoice is to be paid 24 hours after completion of the project.
6.3 Clapham Group is happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Clapham Group, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.
6.4 The client agrees that the project is complete when the items on the quotation have been completed.
7 Termination of the contract
7.1 Clapham Group reserves the right to terminate the project at any time.
7.2 Clapham Group will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of it's staff or contractors.
Section C. Payment
If you choose to settle your account using a credit card, a charge of 2.5% of the account value will be levied - this fee is not retained by Clapham Group but passed on to the credit card issuing company.
For projects scheduled to take more than 1 week to complete, a staged payment plan will be implemented.
For final payment we accept Cash, Cheques, Telephone Payments, Internet payments or Standing Order (Bank Transfer).
Our staff are not permitted to accept cash - to pay for your deposit or completed job you must pay Clapham group directly. Your account will remain outstanding until such time as Clapham Group receive payment directly by either a debit / credit card, cheque or by BACS transfer.
If you pay cash to any member of staff for either a deposit or completion of work, you will be in breach of your terms and conditions and an administrative charge of £80 will be charged. Additionally any deposit you have paid for completion of work will be returned less an 80% administration charge.
The client agrees to pay the invoice a maximum of 24 hours after completion of the project.
A small minority of clients choose to ignore calls, are evasive, request multiple invoices, obfuscate or are unavailable for contact after the project has been completed and payment is due. Clapham Group reserve the right to process the outstanding invoice and receive payment 24 hours after that payment is due. The client agrees that card or account information provided to Clapham Group, may be used to process the outstanding amount. Clapham Group are fully compliant with the Data Protection Act in this matter.
Should the outstanding balance not be settled within 5 days, Clapham Group reserve the right to levy an administration charge of £80.
In the event that Clapham Group Limited cannot recover any outstanding amount after 10 working days, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will add a commission fee onto the outstanding debt of up to 40% and pursue you for the full balance to cover their costs.
The acceptance of a deposit and the request to begin the project signifies a full acceptance and commitment to be bound by these Terms and Conditions.
It is the responsibility of the client to make themselves aware of the Terms and Conditions.
About us
Clapham Group Limited. Company number 6325717. Registered office 2 Corben Mews, Clyston Street, London SW8 4TX.
Website : http://www.claphamgroup.co.uk
E-mail address: info@claphamgroup.co.uk
Customer Services: customerservice@claphamgroup.co.uk
Telephone number: 0845 184 7132 |
